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Preply is a platform that allows its users to receive online language training from the teacher of their choice for various fees. Working with certified tutors, Preply has more than 10,000 instructors teaching in different fields. Preply is also apparently very confident, offering a 100% satisfaction guarantee. But does it really work? I don’t think so. I’ve looked into more than 21 thousand reviews about Preply on Trustpilot, Product Hunt, Quora, Play Store, App Store, and Best Language Learning Apps.

Through these reviews, I‘ve come to the conclusion that Prpely is not good. I think so because a lot of users claim their teacher blocked them during the lesson, their tutors were neglectful, and I know for a fact they teach too many languages with the help of too many tutors. I believe this affects the quality of the tutors and the lessons. In addition, although Preply offers affordable lessons and trial lessons, it does not provide refunds when users request them.

From my experience and the user reviews I’ve read, I can say Preply’s best quality is the range of prices. Preply prices range between 15 and 100 Dollars. This range enables students to choose a tutor according to their budget. It seems a sensible thing to do but you must be careful when choosing a tutor and not make the mistake I’ve made. When I first started learning English on Preply, I thought I should get the cheapest lesson available. I thought I was being smart, but I wasn’t. My lessons with that teacher -whose name I won’t share- were not good at all. I regretted that a lot and paid more to get work with a better tutor.

From the reviews I’ve looked into and my experience, I think Preply’s best quality is its unfaithfulness towards its students. What I mean by that is, Preply has a 100% satisfaction guarantee, but they don’t refund their students. They claim they will refund the students when they cannot take a lesson due to problems caused by Preply. For example, when I got my lessons, the teacher I first took lessons from did not attend the lesson. Therefore, I could not have the lesson but I paid for it. I tried to reach the customer support department but I failed. Even though I continued with the platform with a different tutor, I still believe it is not okay to not refund the money to the students when they deserve a refund.&nbsp;

Trustpilot is a global platform where users around the world can make comments on products or services they’ve purchased. That is why I wanted to look into reviews here. On Trustpilot, Preply has more than 8.700 reviews and a rating of 4.2 out of 5. 83% of these reviews are positive, 2% are neutral, and 15% are negative. Positive reviews are mostly about the helpful customer service and the tutors. Negative reviews, on the other hand, are about the technical problems with the app, problems with prices and the payment, and the unfair subscription models. Here are some reviews I sectioned as 4-5 starred and 1-2 starred reviews:

“I really appreciate your prompt response. But it would have been better if there was a further action on my side too! Unfortunately the statistics including my conversion rate and profile position dropped after having this student, which I think it's quite unfair for me.” -Kyo Jon, Trustpilot&nbsp;

“Firstly, I would like to share my experience about Preply. The people who work in this company are really friendly and wrote me back immediately. That's why I appreciate for your service.” -Tevfik, Trustpilot 5

“Everything is wrong with the app. Really difficult to use. Since I first started using it I haven't had a good experience. Luckily Hanna and another worker from the customer service solved preply mistakes.” -Cristian, Trustpilot&nbsp;

“Beware! When my tutor increased her fee they charged the increased amount for lessons that I had already paid for at the previous rate. They would not refund me for a lesson that I had NOT scheduled. *Another time they charged me for lessons that I did NOT schedule but refunded less than the amount taken from my card. Preply are crooks. Such a shame when my lessons and tutor were really great.” -Sue Wilson, Trustpilot&nbsp;

“The tutors I used were good but the subscription model drove me absolutely mad. There is no flexibility for when you might be busy with work, on holiday etc and you WILL end up losing money on lessons when they expire. Preply has lost a customer of 10 months due to this stupid model. Sort it out!!” -Helen, Trustpilot&nbsp;

“Bad business practices. If you choose to cancel your monthly subscription, they unilaterally cancel any scheduled classes you have already paid for. Extremely sketchy and deceiving.” -G P, Trustpilot&nbsp;

On Product Hunt, Preply has 80 reviews and a rating of 4.6 out of 5. These reviews are only either 5-starred or 1-starred. 5 starred reviews are made by satisfied users who liked the flexible schedules and the variety of tutors. However, 1-starred reviews are from disappointed users who criticize the platform because of the tutors being neglectful, unfair charges, and the poor support system. Here are some reviews about Preply on Product Hunt:&nbsp;

“I definitely recommend Preply for language learning, and not only. Here you may find an ideal tutor for you with a schedule that suits you. I constantly develop my English on Preply and learn Spanish from beginning, and I am happy about my tutors and progress.” -Vira Mazurkevych, Product Hunt&nbsp;

“I love Preply. I can easily find a language tutor that adapts to my time availability. I totally recommend it.” -Guillermo Suárez, Product Hunt&nbsp;

“...Preply can block your regular students without any reason. Once you have made the effort to work for free to get some regular students and to keep a small amount of your effort… this isn’t the end. Preply can ban your students without any reason. It did happen to me. 2 of my regular students where having lessons from the same campus. Preply thought a student made a double account and banned both accounts. I made a complain and Preply lied to me. « we give the chance to the student to explain himself ». By chance the student gave me a copy of Preply’s email and here is the way Preply communicate : « We want to notify that your profile is permanently blocked from the platform for violation of our referral policy of the terms. The decision is final and can’t be disputed. We reserve the right to discontinue the communication as well » Wow !...” -Gautier, Product Hunt&nbsp;

“Once you pay for subscription, even high rated tutors are becoming neglective and untrustworthy. Either they keep cancelling classes or showing up unprepared. Preply, on the other hand, only offers you to transfer your balance from one to another until you find someone who would bother to provide you an average class. And untill then you probably will spend all of your money for this possibility. You can't request any refund no matter how much you are disappointed” - Neval Sansur, Product Hunt&nbsp;

On Quora, people ask different questions on any topic you can imagine. Therefore, there are some questions for Preply as well. I will share one of these questions and its answer.

One user asked, “Is Preply safe?” and the question got 3 answers 2 of these answers are negative and one is positive.

 One user named Emily answered saying “No!! Please look elsewhere! We purchased lessons that were cancelled by our tutor at the last minute. I assumed we would be credited those unused hours since we had taken the necessary steps to report it. Turns out those hours expire after a month and you are charged for the next month. I didn't fully realize this until we had been charged for 14 lessons and had used 4. Terrible customer service, all done through email only. It is a scam, run far away!”

 Another user who is anonymous answered, “Probably not, I paid for a lesson, teacher never logged on, have not yet refunded my money, but have my payment info, suggest you do not use this site.”

 Apart from these, a user named Daryna answered “Yes, it is! Actually, Preply takes their customers’ profiles security very seriously. You can confidently use Preply platform and pay safely. All payments are processed by reliable financial platforms such as PayPal and Braintree. Besides, Preply offers a 100% satisfaction guarantee, which means if you are not satisfied with your lesson, Preply gives you a free replacement with another tutor or a full refund.”&nbsp;

From this question and the answers, I don’t think Preply is safe because the answers saying no are more. Also, on other platforms, there are many comments on Preply’s refund policy and the unfair subscription charges. Therefore, I don’t believe it is safe even though one Quora user claims it is.&nbsp;

On Play Store Preply App has over 12 thousand reviews. Most of these reviews are positive but we better have a look into both positive and negative reviews. Here, positive reviews are mostly about how easy it is to book a lesson and transfer the credits. On the other hand, negative reviews are about the technical issues behind the app and the unfair charging system. Here are some reviews on Preply:

“I can book lessons easely although I can't find sometimes how to schedule new lesson. The lessons happens ideally with tutor is showing shared screen where to write for me at the same time i can see tutor and myself as well. Unfortunatelly I can't do the same(share the screen)or I don't know to do it. I like I receive reminder before every lesson in email. Usefully I can transfer my credit to another tutor if neccesary.” Gunita, Play Store&nbsp;

“The app/website could be much better with small changes: ability to delete conversations, remove tutors from tutors page and to move our funds between tutors without having to contact support. A bigger change that I also think it's needed is a separed "chat" between "on class" and "off class". The conversation off class could remain as is and you could create a "notes" page where the teacher can write notes and info for the student to study while off class, so things don't get mixed.” -Catarina Gomes, Play Store&nbsp;

Is Preply Good? Real User Reviews and My Experience 

Is Preply Good? Read User Reviews and My Experience With Preply

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LiveXP is an online language learning platform that teaches 50 languages with over 2500 teachers. Even though the platform is not very popular, people still use it since there are many good reviews on it. But is it that good? Is it worth a try? To me, no to both. From my experience and what I’ve seen looking into more than 500 real user reviews, even though people make positive comments on it, most of them don’t provide real reasons for it. On the other hand, even though negative reviews are less than positive ones, they provide reasons why one shouldn’t use LiveXP. Read along to learn from my and others’ experiences! I’ve gathered some of the reviews I’ve looked into in Trustpilot, Reddit, Quora, Play Store, App Store, and Best Language Learning Apps.&nbsp;

Like everything LiveXP has its pros and cons. I will share them with you so that you can decide which one weighs more.&nbsp;

I think LiveXP’s best feature is being able to learn different languages with just one subscription. This is also why I wanted to try out the platform in the first place because I wanted to learn German alongside improving my English speaking. With this quality of LiveXP, I was able to do both and was very satisfied with it. However, I don’t believe it is an ideal platform since even though this is a good feature, I think a platform focused only on one language would be more beneficial.

From my experience, I can say LiveXp’s worst feature is to withdraw money from your card without getting your approval first. I enjoyed the platform for a while, but then I wanted to try out other platforms because I didn’t think it was the best. So, I stated that I didn’t want to renew my subscription. However, they renewed it anyway and withdrew the money from my account. I tried to reach out to customer service and get a refund, but I couldn’t. Since trust is very important to me with a platform like this, I don’t and won’t recommend the platform to anyone.

On Trustpilot, LiveXP has 119 reviews and a rating of 3.9 out of 5. 73 percent of these reviews are positive, while 25% are negative. On positive reviews, users claim they like the platform because the tutors and the support team are good, and it is helpful to learn languages. On the other hand, in negative reviews, users talk about the support department not being supportive, LiveXp caring only about the money, not showing price details, and non-native speakers introducing themselves as natives. Normally, I would share 4-5 starred reviews alongside 1-2 starred reviews. However, I realized on Trustpilot 4 starred reviews and 2 starred reviews are only from the tutors. Therefore, I won’t share these with you since I look at the platform as a student, not a teacher.

“Very good platform, good service with quickly responses and support. My tutor is very pleasant, intelligent, professional, we are similar in many views, so it is very interesting and effective to talk with her” -Marina Kupchik, Trustpilot&nbsp;

“LiveXP is an awesome platform for language learners. I really enjoyed this protocol and I love it!” Crypto Lover, Trustpilot&nbsp;

“Don’t waste your time. Support is beyond bad. Find a different platform students and teachers, this LiveXP is not good and is on its way to being shut down if they continue to treat students and teachers like euro signs. Sad stuff.” -JoMo, Trustpilot&nbsp;

“I am looking the tutor platform as a consumer, but I do not think it is a good choice.

- price details are hidden. I could not understand how I can make a decision without information about price.

- subscription model. Subscription model is applicable when subject of subscribing is uncountable - it could be time or storage space or some service. What is the reason in subscription for 8 lesson? isn't it the same as "buy 8 lessons" - pay as you go model with advance payment. But pay as you go is flexible, whereas subscription is not convenient at all if student is sick, has a trip or some other similar circumstances.” -Sergii Strikhar, Trustpilot&nbsp;

“I have the impression they’re not checking the teachers who are registering, a teacher claiming to be a “native English speaker” making 3 mistakes in one sentence; an Italian teacher not knowing the plural of compound forms! I contacted the customer service and I’ve been answered “you don’t have to be on this platform if you don’t want to learn a language!” instead of saying “thank you, we’ll start an investigation!” I would not book any lessons with them even for free!” -P H, Trustpilot&nbsp;

On Reddit, only entries about LiveXP are either from the platform itself or from tutors. That is why, unfortunately, I cannot share reviews from Reddit. However, there are a few entries on Quora, and I will share one of them with you. One user asked if anyone tried LiveXP and, if so, how their experience was. Another user replied comprehensively, and I will summarize this answer for you. This person explained what LiveXP is and how it works before talking about its advantages and disadvantages. I understand from this answer that this person believes LiveXP being accessible to anyone no matter where you are and the community of language learners being supportive are the platform’s advantages. However, he believes the quality of the lessons depends on the tutor rather than the platform, and this is a disadvantage. I agree with him because I believe a platform like LiveXP should hire tutors very carefully and not leave the students’ effectiveness to chance. 

7. LiveXP Play Store and App Store Reviews&nbsp;

	On Play Store, LiveXP has 420 reviews and a rating of 4.3 out of 5. Here, users who made positive reviews talk about the platform being user-friendly and helping with their English, while disappointed users made comments on the app crashing and the quality of the tutors. Here are some of the reviews made on Play Store:

“The app is user friendly and easy to manage for tutors and students!” -Jose Angelo Cifuentes Escobar, Play Store&nbsp;

“Focusing on one language or becoming a polyglot and learning multiple languages at once has interested me as a student who loves languages because all I need to do is schedule my learning time and go to set classes.” -Brooks Dania, Play store&nbsp;

“The platform is OK but.... They go overboard with the verification for money withdrawal even for paypal..... Geez I don't need all this even for my bank. It's absolutely ridiculous. How about just letting people log in to their accounts from the platform instead making them jump through hoops. So annoying. And then the hypocritical rules about the intro videos. My got taken down yet others violating rules is OK. Oh and people teaching languages with the wrong accent is OK too. Ridiculous” -SZ S, Play Store&nbsp;

“I just created a new account and I was excited, only to be met with disappointment. The app keeps crashing no matter what I do. I tried restarting my phone a few times, I tried reinstalling the app a few times as well but it still keeps crashing. I hope you can fix this because the idea/concept of this app has a lot of potential.” -Duwen John Delos Reyes, Play Store&nbsp;

On App Store, LiveXp has only 71 reviews and a rating of 4.8 out of 5. Since almost all of the reviews are from tutors, and that is not our perspective, unfortunately, I will not be sharing reviews from App Store with you.

8. bestlanguagelearningapps.com LiveXP Ranking

On Best Language Learning Apps, LiveXP has a rating of 7.1 out of 10 and is in 5th place among 7 online English learning platforms. Here, LiveXP has 7 reviews, and 3 of them are positive while 4 are negative. Positive reviews are about the platform helping learn English and the support system being supportive. On the other hand, negative reviews are about the platform renewing users’ subscriptions without approval, not making a refund, and tutors being unprofessional. Here are the reviews so you can see for yourself:

“I hadn't heard much about live xp, so I learned it thanks to my friend. But I still decided to try, I was satisfied with the lessons, the teachers are also very interested and relevant, the lessons are fun and you can talk and chat with the teacher as you wish.” -Arzu, bestlanguagelearningapps.com&nbsp;

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Ranking of Best English Apps

Flalingo

Preply

Livexp

Lingoda

italki

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